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My Account

Login issues, Multi-Factor Authentication, identity verification and more.

Multifactor Authentication

  • What is Multi-Factor Authentication?
  • How does Multifactor Authentication work?
  • What are my Multifactor Authentication options?
  • How do I set up Multi-Factor Authentication?
  • I am not receiving the SMS with the code required to log in.
  • I do not have a mobile device and cannot login or complete MFA enrollment.
See all 7 articles

Verification

  • How do I verify my account?
  • Why does my account have to be verified?
  • How do I upload documents?
  • How long does verification take?
  • Have you received or processed my documents?
  • Why was my document rejected?

Account Access

  • What is Multi-Factor Authentication?
  • I forgot my password
  • I didn't receive the password reset email
  • My account is closed - can I reopen it?
  • My account is blocked
  • How do I change my login details?
See all 7 articles

Account Details

  • How do I change my contact preferences?
  • Where can I find my account history?
  • Do I have to pay tax on my winnings?
  • Where can I get a copy of all my tax forms?

Security

  • What should I do if my account is hacked?
  • Our security policy on your personal documents
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