My Account

Account Access

• I forgot my password
• I didn't receive the password reset email
• My account is closed - can I reopen it?
• My account is blocked
• How do I change my login details?
• I want to close my account

Verification

• How do I verify my account?
• Why does my account have to be verified?
• How do I upload documents?
• How long does verification take?
• Have you received or processed my documents?
• Why was my document rejected?

Account Details

• How do I change my contact preferences?
• Where can I find my account history?
• Do I have to pay tax on my winnings?
• Where can I get a copy of all my tax forms?

Security

• What should I do if my account is hacked?
• Our security policy on your personal documents